Refund policy
Return & Refund Policy
At VoltFit, we want you to love your purchase. If you’re not entirely satisfied, we’re here to help. We offer a 30-day no-questions-asked return policy, which gives you 30 days from the date you receive your item to request a return for any reason.
Return Eligibility
To qualify for a return, your item must meet the following criteria:
• Condition: Unworn, unused, unwashed, and in the same condition you received it.
• Packaging: Must have all original tags attached and be in its original packaging.
• Proof of Purchase: A receipt or order confirmation is required.
How to Start a Return
1. Contact Us: Reach out to us at sales@voltfit.shop to initiate your return request.
2. Receive Instructions: If your return is accepted, we will send you a prepaid return shipping label along with detailed instructions on how and where to send your package.
3. Send It Back: Please ship your item to our return address below:
Address:
c/o Cross International, Inc.
600 SW 3rd Street, Suite 2201
Pompano Beach, Florida 33060
USA
Phone: +1 954-558-1188
Note: Items sent back to us without prior authorization will not be accepted.
Fees & Shipping Costs
• No Restocking Fees: We do not charge any restocking fees or administrative service charges for returns, regardless of the reason for the return.
• Defective or Damaged Items: If the return is due to our error (e.g., wrong or damaged item), we will provide a prepaid shipping label at no cost to you.
• Standard Returns / Change of Mind: Return shipping costs are the responsibility of the customer (unless otherwise specified).
Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at sales@voltfit.shop so we can evaluate the issue and make it right.
Non-Returnable Items & Exceptions
Certain items cannot be returned, including:
• Perishable goods (such as food, plants, or supplements)
• Custom or personalized products (such as special orders)
• Personal care items (such as beauty products or undergarments)
• Hazardous materials, flammable liquids, or gases
• Sale / Clearance items and Gift Cards
If you have questions about whether a specific item can be returned, please contact our support team.
Exchanges
The fastest way to get the item you want is to return the original product. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund:
• Approved Refunds: If approved, your refund will be automatically processed back to your original payment method within 3 business days with no hidden charges or deductions.
• Processing Delay: Please keep in mind that banks or credit card providers may take additional time to post the refund to your account.
• Late Refunds: If more than 10 business days have passed since your return was approved and you still haven't received your refund, please reach out to us at sales@voltfit.shop.
Have Questions?
We’re always here to help! For any return-related questions, feel free to contact us anytime at sales@voltfit.shop.
Email: Sales@VoltFit.shop
Phone: +1 954-558-1188
Address:
Volt Fit.
600 SW 3rd Street, Suite 2201
Pompano Beach, Florida 33060
USA
Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM